Privacy policy

Privacy Policy

Last Updated: 05-10-26

At Two Orange, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information when you visit or make a purchase through our website

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with our services, we may collect certain information.

Information You Provide to Us

Depending on how you use our website, this may include:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Account login information, if you create an account

  • Order and purchase information

  • Payment and transaction information

  • Information you provide when contacting customer support

  • Product reviews, feedback, or other information you voluntarily submit

We do not intend to collect sensitive personal information unless it is necessary for a specific purpose and permitted by applicable law.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages viewed and links clicked

  • Referring website or source

  • Approximate location derived from technical information

  • Date and time of visits

  • Website usage and interaction information

This information helps us understand how visitors use our website and allows us to improve its performance and functionality.

2. How We Use Your Information

We may use the information we collect for purposes including:

  • Processing and fulfilling your orders

  • Processing payments and preventing fraudulent transactions

  • Delivering products to you

  • Providing customer support

  • Responding to questions, requests, and complaints

  • Sending order confirmations, shipping updates, and other transactional communications

  • Managing your account, where applicable

  • Improving our products, website, services, and customer experience

  • Understanding website usage and customer preferences

  • Personalising your shopping experience

  • Sending promotional communications where permitted and where you have provided the required consent

  • Detecting, preventing, and addressing fraud, security issues, or other unlawful activity

  • Complying with applicable legal, regulatory, tax, accounting, and law-enforcement requirements

We aim to collect and use only information that is reasonably necessary for the purposes described above.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help provide, maintain, and improve our services.

Cookies are small text files stored on your device that allow a website to remember certain information about your visit.

We may use cookies for purposes such as:

  • Keeping items in your shopping cart

  • Remembering preferences

  • Maintaining website functionality

  • Understanding how visitors use our website

  • Measuring website performance

  • Improving our services

  • Supporting advertising and marketing activities, where applicable

Some cookies may be placed by third-party service providers that help us operate our website or provide analytics, advertising, payment, or other services.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

4. Third-Party Services

We may work with trusted third-party service providers to operate our business and provide services to you.

These may include providers for:

  • Website hosting and e-commerce infrastructure

  • Payment processing

  • Shipping and delivery

  • Analytics

  • Advertising and marketing

  • Customer support

  • Email and communication services

  • Fraud prevention and security

These third parties may receive access to information that is reasonably necessary to perform services on our behalf. We expect our service providers to handle personal information in accordance with applicable laws and appropriate security practices.

Our website may also contain links to third-party websites or services. We are not responsible for the privacy practices or content of websites that we do not operate. We encourage you to review the privacy policies of those third parties before providing them with personal information.

5. Payments

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method you choose, you may provide payment information directly to the relevant payment provider. We may receive transaction-related information, such as payment status, transaction reference, or other information necessary to process and confirm your order.

We do not intend to store complete payment card details on our own systems unless specifically stated otherwise.

6. Sharing of Information

We do not sell your personal information as a standalone product.

We may share information when reasonably necessary with:

  • Payment processors

  • Delivery and logistics partners

  • Website and technology providers

  • Analytics and marketing service providers

  • Customer support providers

  • Professional advisers, such as accountants, lawyers, or auditors

  • Government authorities, regulators, courts, or law-enforcement agencies where required or permitted by law

We may also disclose information where necessary to protect our rights, prevent fraud or abuse, enforce our terms and policies, or protect the safety and security of our customers, business, or website.

If our business is involved in a merger, acquisition, restructuring, sale, or transfer of assets, relevant information may be transferred as part of that transaction, subject to applicable law.

7. Data Security

We take reasonable technical and organisational measures designed to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

You are responsible for keeping any account credentials or passwords associated with your account confidential and should notify us promptly if you believe your account has been accessed without permission.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal or regulatory obligations.

When information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.

9. Your Rights and Choices

Subject to applicable law, you may have rights regarding your personal information, which may include:

  • Requesting information about how your personal data is processed

  • Requesting access to personal information we hold about you

  • Requesting correction of inaccurate or incomplete information

  • Requesting deletion of personal information where permitted by law

  • Withdrawing consent where processing is based on consent

  • Requesting assistance with exercising applicable data protection rights

  • Opting out of promotional or marketing communications

If you receive promotional emails from us, you can generally unsubscribe using the unsubscribe option included in the communication.

Please note that withdrawing consent or requesting deletion may not always result in immediate or complete deletion where we are legally required or otherwise authorised to retain or process certain information.

Under applicable Indian data-protection law, requests may be subject to verification and other legally permitted requirements.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us using the details below.

11. International Data Transfers

Some of our third-party service providers may process or store information outside India.

Where personal information is transferred or processed outside India, we will take steps required by applicable law and use appropriate contractual, technical, or organisational safeguards where required.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable laws.

When we make changes, we will update the "Last Updated" date at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to stay informed about how we handle your information.

13. Contact Us

If you have questions about this Privacy Policy, your personal information, or how we handle your data, you can contact us at:

Two Orange
Email: twoorange00@gmail.com
Phone: +91 8826906575
Business Address: null

For privacy-related requests, please include sufficient information for us to understand and respond to your request.

By using our website, you acknowledge that you have read and understood this Privacy Policy.