Refund policy

Return & Refund Policy

Last Updated: 05-10-26

At TwoOrange, we want you to be happy with your purchase. If something isn't right with your order, we're here to help.

This Return and Refund Policy explains when you can return a product, how refunds and exchanges work, and what to do if your order arrives damaged or defective.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that the product:

  • Is unused and in its original condition.

  • Is in the original packaging, with all tags, accessories, manuals, or other included items where applicable.

  • Has not been damaged, altered, washed, or used beyond reasonable inspection.

  • Is accompanied by your order number or proof of purchase.

Some products may have different return conditions due to their nature. Any product-specific return restrictions will be communicated on the relevant product page or at checkout.

We reserve the right to decline returns that do not meet the eligibility requirements, subject to applicable consumer rights and laws.

2. Return Timeframe

Return requests must be submitted within 7 days of the date your order was delivered.

To request a return, contact us at twoorange00@gmail.com with:

  • Your order number

  • The product you wish to return

  • The reason for the return

  • Photographs or videos, where applicable

Our team will review your request and provide instructions for returning the product if it is eligible.

Please do not send products back without contacting us first, as unauthorised returns may not be accepted.

3. Return Shipping Costs

Change of mind / Unwanted items

For returns requested because you have changed your mind, ordered the wrong item, or no longer want the product, CUSTOMER PAYS RETURN SHIPPING , subject to the applicable return conditions.

Damaged, defective, or incorrect items

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible.

Where the issue is confirmed to be our responsibility, Two Orange will arrange or reimburse the applicable return shipping cost, as appropriate.

4. Damaged, Defective, or Incorrect Products

We take care when packing and shipping your order, but occasionally something can go wrong.

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at twoorange00@gmail.com

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs or videos of the product

  • Photographs of the packaging, if the package arrived damaged

Once we receive the information, we'll review the issue and work with you to find an appropriate solution.

Depending on the circumstances and applicable law, we may offer a replacement, exchange, repair, refund, or other appropriate remedy.

5. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will generally be processed within 7-9 working days

The refund will normally be issued to the original payment method used for the purchase, unless another method is required or permitted by applicable law.

After we process the refund, the time it takes for the amount to appear in your account may depend on your bank, card issuer, or payment provider.

We will not be responsible for delays caused by banks or payment processors after the refund has been successfully initiated by us.

6. Exchanges

If you would like to exchange an eligible product, please contact us at twoorange00@gmail.com within 7 days of delivery.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another suitable solution.

Any difference in product price, shipping charges, or other applicable costs will be communicated to you before the exchange is processed.

7. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Products specifically identified as non-returnable on their product page.

  • Personalised or customised products, unless they are defective, damaged, or otherwise covered by applicable law.

  • Products that cannot reasonably be returned due to their nature.

  • Products that have been used, damaged, altered, or returned without their required packaging or accessories.


Nothing in this section limits any mandatory rights or remedies available to consumers under applicable Indian law.

8. Sale and Discounted Products

Products marked as final sale are not eligible for return or exchange unless the product is damaged, defective, incorrect, or otherwise covered by applicable law.

9. Refunds for Cancelled Orders

If you cancel an order before it has been dispatched and the cancellation is accepted, we will initiate an applicable refund to the original payment method.

If an order has already been dispatched, cancellation may no longer be possible and you may need to follow the applicable return process after delivery.

10. Order Issues and Customer Support

If there is a problem with your order, please contact us rather than immediately initiating a payment dispute or chargeback. We'll do our best to resolve the issue quickly and fairly.

You can reach us at:

Two Orange
Email: twoorange00@gmail.com
Phone: +91 8826906575
Business Address: null

Please include your order number in all return or refund enquiries so we can assist you faster.

11. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes to our products, services, business practices, or applicable laws.

Any updates will be posted on this page with a revised "Last Updated" date.

12. Our Commitment

We want shopping with Two Orange to feel straightforward and trustworthy. If something goes wrong with your order, our goal is to communicate clearly, assess the situation fairly, and provide an appropriate solution in accordance with our policies and applicable law.