Terms of service

Terms of Service

Last Updated: 05-10-26

Welcome to Two Orange. These Terms of Service ("Terms") govern your access to and use of our website, products, and services available through our website

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. General Terms

Two Orange reserves the right to update, modify, or replace these Terms at any time. Changes will become effective when posted on this page, unless otherwise required by applicable law.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

We reserve the right to refuse service, cancel orders, or restrict access to our website where permitted by applicable law, including in cases of suspected fraud, misuse, or violation of these Terms.

2. Account Terms

Certain features of our website may require you to create an account.

When creating an account, you agree to:

  • Provide accurate, current, and complete information.

  • Keep your account information updated.

  • Keep your password and account credentials confidential.

  • Be responsible for activity occurring under your account.

  • Notify us promptly if you believe your account has been accessed without authorisation.

You must not use another person's account or provide false information when creating an account.

We reserve the right to suspend or terminate accounts that violate these Terms or applicable law.

3. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colours, prices, and other information displayed on our website are accurate and up to date.

However, minor differences may occur between product photographs and the actual product, including differences caused by lighting, photography, device screens, manufacturing variations, or display settings.

We do not guarantee that your device will display colours or product details exactly as they appear in our photographs.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.

4. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time. Any price change will not affect an order that has already been accepted and confirmed, except where an obvious pricing error has occurred or where required by applicable law.

Applicable taxes, shipping charges, or other fees will be displayed at checkout where applicable.

We accept payment methods made available on our website at the time of purchase.

By providing payment information, you represent that you are authorised to use the selected payment method.

We may use third-party payment processors to securely process transactions. We do not knowingly retain complete payment card information on our own systems unless expressly stated otherwise.

5. Order Placement and Acceptance

Placing an order through our website constitutes an offer to purchase the selected products.

After you place an order, you may receive an order confirmation by email, SMS, or other communication. An order confirmation does not necessarily mean that your order has been finally accepted.

We reserve the right to accept, decline, limit, or cancel an order for reasons including:

  • Product availability

  • Pricing or listing errors

  • Payment issues

  • Suspected fraudulent or unauthorised activity

  • Incorrect customer or delivery information

  • Violation of these Terms

  • Circumstances beyond our reasonable control

If we cancel an order after payment has been received, we will initiate an applicable refund to the original payment method or through another legally permitted method.

6. Shipping and Delivery

We currently ship to Delhi

Estimated delivery times will be provided during checkout or through our shipping communications. Unless otherwise stated, orders are generally processed within 7-9 business days

Delivery timelines are estimates and may be affected by circumstances outside our reasonable control, including courier delays, weather conditions, strikes, public holidays, incorrect addresses, natural disasters, or other unforeseen events.

Once an order has been handed over to the delivery partner, delivery is subject to the courier's operations and service area.

Customers are responsible for providing an accurate and complete delivery address and contact information.

If an order is returned because of an incorrect address, failed delivery attempts, refusal to accept delivery, or other circumstances attributable to the customer, additional shipping charges may apply where permitted by law.

7. Returns, Exchanges, and Refunds

Our return, exchange, and refund policies are described in our [RETURN POLICY / REFUND POLICY].

Eligibility for a return or refund may depend on factors such as the product purchased, the condition of the product, the reason for the return, and the time elapsed since delivery.

Unless otherwise stated in our applicable policy, products returned for an eligible return must generally:

  • Be unused and in their original condition.

  • Include original packaging, tags, accessories, and other included materials.

  • Be accompanied by proof of purchase or order details.

Certain products may not be eligible for return due to their nature, hygiene considerations, customisation, or applicable law. Any such exclusions will be communicated in our applicable return policy.

Where a refund is approved, the refund will generally be processed within 7-9 working days after the return has been received and inspected, subject to the applicable payment provider's processing time.

Nothing in these Terms limits any rights or remedies available to consumers under applicable Indian law.

8. Promotional Offers and Discounts

From time to time, we may offer promotional codes, discounts, sales, or other special offers.

Each promotion may have its own terms, including validity period, eligible products, minimum purchase requirements, or usage limits.

Unless expressly stated otherwise, promotional offers cannot be combined and have no cash value.

We reserve the right to modify or withdraw a promotion where permitted by law.

9. Prohibited Uses

You agree not to use our website or services:

  • For any unlawful or fraudulent purpose.

  • To violate any applicable law or regulation.

  • To impersonate another person or entity.

  • To provide false or misleading information.

  • To interfere with or disrupt the website or its security.

  • To attempt to gain unauthorised access to our systems or accounts.

  • To introduce viruses, malware, or other harmful code.

  • To scrape, copy, reproduce, or exploit website content without permission.

  • To place fraudulent, abusive, or intentionally misleading orders.

  • To use automated systems to access the website in a manner that disrupts or abuses our services.

  • To infringe our intellectual property rights or the rights of others.

We reserve the right to investigate suspected violations and take appropriate action, including restricting or terminating access where permitted by law.

10. Intellectual Property

Unless otherwise stated, all content on the [STORE NAME] website—including logos, trademarks, product photographs, graphics, text, designs, videos, and other materials—is owned by or licensed to [STORE NAME] and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, sell, or commercially exploit our content without our prior written permission.

11. Third-Party Services and Links

Our website may use third-party services for functions such as payment processing, shipping, analytics, marketing, or customer support.

Our website may also contain links to third-party websites.

We are not responsible for the content, availability, security, or privacy practices of third-party websites or services. Your use of third-party services may be subject to their own terms and policies.

12. Disclaimer

To the maximum extent permitted by applicable law, our website and services are provided on an "as available" basis.

We make reasonable efforts to maintain accurate information and reliable website functionality, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

Nothing in these Terms excludes or limits any warranty, guarantee, consumer right, or remedy that cannot legally be excluded or limited under applicable Indian law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, [STORE NAME] and its owners, employees, representatives, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchase of our products.

Where liability cannot legally be excluded, our liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms is intended to exclude liability for matters that cannot legally be excluded or limited under Indian law, including applicable consumer protections.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless [STORE NAME], its owners, employees, representatives, affiliates, and service providers from claims, losses, liabilities, damages, and expenses arising from:

  • Your violation of these Terms.

  • Your misuse of our website or services.

  • Your violation of applicable law.

  • Your infringement of the rights of another person or entity.

15. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and other mandatory legal provisions, disputes arising out of or relating to these Terms or your use of our website shall be subject to the jurisdiction of the courts located in [CITY, STATE], India.

Nothing in this section prevents a consumer from exercising any mandatory rights or remedies available under applicable Indian law.

16. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be modified or removed to the minimum extent necessary, while the remaining provisions will continue to remain in effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, Return/Refund Policy, Shipping Policy, and any other policies referenced on our website, constitute the agreement between you and [STORE NAME] regarding your use of our website and services, except where otherwise required by applicable law.

18. Contact Information

If you have any questions about these Terms, an order, or our services, please contact us:

Two Orange
Email: twoorange00@gmail.com
Phone: +91 8826906575
Business Address: null

Customer Support Hours: 9 AM - 5 PM

We aim to respond to customer enquiries within 7-9 business days business days.